FAQ
In an effort to answer some of your more common FAQs, we have provided our policies as well as a printable version of our lab slip. To receive a copy of our most current fee schedule, or if you have questions, please give us a call at (847) 480-0380. Please be aware that days in the lab do not include pick up or delivery days. Pickup and delivery days include but are not limited to the day we receive your case and the day we ship your case. Please allow for proper shipping days according to your office delivery system. Again, if you have any other questions please do not hesitate to call us!
Printable Forms
ORDER FORM click to view PDF
ALL CERAMIC PREP GUIDE click to view PDF
Shipping Details
LOCAL
All accounts within a fifteen (15) mile radius of the lab will be serviced by our own delivery team. Simply call the lab to schedule a pick-up. Requests placed by 10:00 a.m. will receive same day service.
CHICAGO METRO AREA
For our customers outside the local area, we offer pick-up and delivery through a local delivery service. Pick-ups can be scheduled by calling the lab at (847)480-0380. Cases picked up will not arrive at the lab until the following business day, just as cases shipped from the lab will arrive in your office the following business day.
NATIONWIDE
For our customers outside the Chicago Metro Area, we offer pick-up and delivery via UPS. Simply call the lab and we will make arrangements for a pick-up.
Time Schedule
Please allow two weeks in house for cases to be properly fabricated. Implant cases may require additional time depending on the case. Rush services are available upon request, additional charges may apply.
Payment Policy
MONTHLY STATEMENTS
Invoices for services rendered are enclosed with each case delivered to you. You have the option of paying this invoice or waiting for the monthly statement. Statements are mailed on the last business day of each month.
PAYMENT DUE UPON RECEIPT
Payment is due upon receipt of the monthly statement. Outstanding balances not paid within thirty (30) days of the statement date will accrue interest at the rate of 24% per annum (2% per month).
MULTIPLE PAYMENT OPTIONS
Payments may be made by personal check, cashier’s check, or credit card. There is a $40 fee for all returned checks.